1. Processing

Most in-stock orders are prepared within 1–3 business days after successful payment authorization.

Payment verification, address review, inventory availability, peak demand, promotions, public holidays, unusual order volume, preorders, or exceptionally large orders may require additional processing time.

Processing time is separate from carrier transit time.

2. Shipping Methods & Costs

Available shipping methods and applicable shipping charges are displayed during checkout before payment is submitted.

Shipping cost may depend on the delivery destination, selected delivery method, order contents, parcel size, product weight, fulfillment location, or any promotion currently available.

If a free-shipping or other shipping promotion applies, the applicable eligibility will normally be reflected before checkout is completed.

3. Estimated Delivery

For orders delivered within the United States, estimated standard carrier transit is generally 5–12 business days after dispatch.

This estimate does not include the separate 1–3 business day order processing period.

International delivery times vary depending on destination, carrier operations, customs processing, local delivery services, weather, holidays, destination accessibility, and other circumstances.

4. Fulfillment & Shipping Origin

Orders may be fulfilled through our own operations or appropriate fulfillment and logistics partners depending on inventory availability, product type, and delivery destination.

Products within a single order may not always originate from the same warehouse or fulfillment facility.

5. Tracking

Once an order has shipped and tracking is available, a shipping confirmation or tracking update will normally be sent to the email address provided during checkout.

Please allow approximately 48 hours after label creation for initial carrier activity to appear.

Some carriers may provide limited tracking scans or update tracking information only at major transit milestones.

A temporary lack of tracking movement does not necessarily mean that the shipment has stopped moving.

6. Delivery Delays

Delivery estimates may be affected by carrier operations, customs inspections, severe weather, transportation disruptions, public holidays, remote destinations, local delivery conditions, high seasonal volume, or other circumstances outside normal operating control.

If tracking has not updated for an extended period or your order is significantly outside the expected delivery range, email service@qnmto.com with your order number.

Customer Care will review the available shipment information and assist with the appropriate next steps.

7. Lost or Missing Packages

If a shipment appears lost or cannot be located, contact Customer Care so we can review available tracking and carrier information.

A tracking status marked “Delivered” does not automatically prevent a customer from contacting us regarding a package that cannot be located.

We may ask you to check the delivery area, mailbox, household members, reception desk, building management, neighbors, or local carrier while the circumstances are reviewed.

Any replacement, refund, carrier investigation, or other resolution will depend on the facts of the shipment, carrier information, and applicable consumer rights.

8. Customer-Provided Address Information

Please provide a complete and accurate delivery address during checkout.

If you notice an address error after placing an order, contact Customer Care as quickly as possible.

Address changes cannot be guaranteed after fulfillment, packing, shipping preparation, or dispatch has begun.

Where inaccurate or incomplete customer-provided information causes a parcel to be returned, refused, misdirected, or requires reshipment, reasonable additional shipping costs may apply where permitted.

9. International Orders

Where international delivery is offered, customs duties, import taxes, brokerage fees, customs-clearance charges, handling charges, or other local fees may apply.

Unless expressly stated otherwise during checkout, such charges are generally imposed by local authorities, customs agencies, carriers, or service providers rather than qnmto™ and may be the recipient's responsibility.

Customs procedures may also extend estimated delivery times.

10. Split Shipments

An order containing multiple products may occasionally be divided into separate shipments.

Separate packages may leave fulfillment facilities at different times, arrive on different dates, use different carriers, and have separate tracking numbers.

Receiving one parcel does not necessarily mean that all items in a multi-item order have already been delivered.

11. Damaged Packages or Products

If a package or product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.

Where possible, we recommend reporting the issue within 7 days after delivery and including your order number together with clear photographs of the item, packaging, shipping label, and visible damage where relevant.

The recommended 7-day reporting period does not reduce the applicable 30-day return window or any rights that cannot lawfully be limited.

Shipping Support

For delayed, missing, damaged, address-related, or tracking-related orders, contact:

Email: service@qnmto.com

Phone: +86 178 9646 7081

Please include your order number whenever possible so Customer Care can review the shipment more efficiently.