For Existing Orders

To help us review your request efficiently, include your order number, the email address used at checkout, a clear description of the question or issue, and relevant photographs or videos where appropriate.

Please avoid sending multiple separate messages about the same request, as this may make it more difficult to review the full order history efficiently.

Product Questions

If you have a question about a qnmto™ Architectural Object before purchasing, please include the product name or product-page link in your message.

Product pages generally provide relevant dimensions, weight, materials, finish details, and intended decorative use. If you need clarification about a specification before ordering, Customer Care can assist where additional information is available.

Order, Shipping & Tracking

Most in-stock orders are processed within 1–3 business days after payment authorization.

For orders delivered within the United States, estimated standard carrier transit is generally 5–12 business days after dispatch. Processing time and carrier transit time are separate.

Available shipping methods and applicable charges are displayed during checkout before payment is submitted.

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability, product type, and delivery destination. Not every order is necessarily dispatched from the same warehouse or location.

When tracking is available, shipment information is normally sent to the email address used at checkout after dispatch.

Please allow approximately 48 hours after label creation for initial carrier activity to appear.

Delayed or Missing Packages

If tracking has not updated for an extended period, the order is significantly outside the estimated delivery range, or a package marked “Delivered” cannot be located after reasonable checks, contact service@qnmto.com with your order number.

We will review the available shipment information and assist with reasonable next steps based on the circumstances and carrier information available.

Returns, Product Issues & Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact Customer Care before sending merchandise so we can review the request and provide the correct return warehouse address and return instructions.

Preference-based returns are generally returned at the customer's shipping cost.

If an item is confirmed damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate replacement, refund, or authorized return solution without requiring the customer to bear the reasonable return cost caused by that qualifying issue.

No separate restocking fee is charged for approved eligible returns.

Where possible, we recommend reporting damaged, defective, incorrect, or incomplete items within 7 days after delivery.

After an approved return is received, inspection is generally completed within 5 business days.

Approved refunds are generally processed to the original payment method within 5–10 business days after the returned product has been received, inspected, and approved.

A bank, card issuer, PayPal, or other payment provider may require additional posting time before the credit becomes visible.

Order Changes & Cancellations

For order changes or cancellation requests, contact us within 12 hours after purchase whenever possible.

Requests cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has begun.

No separate cancellation fee is charged for an order that is successfully canceled before fulfillment.

Payments

Available payment methods are shown during checkout and may include major credit cards, debit cards, PayPal, or other supported payment methods enabled for your location.

Transactions are processed in United States Dollars (USD).

For your security, please do not email complete credit-card numbers, debit-card numbers, account passwords, or other sensitive payment credentials to Customer Care.

Privacy Requests

For privacy access, correction, deletion, or other privacy-related requests, contact service@qnmto.com .

Please describe the nature of your request clearly. Identity verification may be required where appropriate before certain requests can be completed.

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