1. Overview

This Privacy Policy explains how Chengdu Chaoshenyun Network Technology Co., Ltd., doing business as qnmto™ (“qnmto™”, “we”, “us”, or “our”), collects, uses, discloses, and protects personal information when you visit qnmto.com, place an order, contact Customer Care, create or use an available account feature, or otherwise interact with our services.

This Policy should be read together with the other policies and terms made available through qnmto.com.

2. Information We Collect

Depending on how you interact with qnmto.com, we may collect or receive information such as:

• Name, email address, telephone number where supplied, billing address, and shipping address
• Account information and preferences where account features are available
• Order, transaction, payment-status, return, refund, shipment, and customer-support information
• Device, browser, network, operating-system, and approximate location information derived from IP address
• Information about how you interact with qnmto.com, such as pages viewed, links selected, and shopping activity
• Information collected through cookies, pixels, analytics, and similar technologies
• Information voluntarily provided when contacting Customer Care or submitting another request

Payment-card information is processed through authorized payment providers. qnmto™ does not store complete credit-card or debit-card numbers on its own systems.

3. How We Use Personal Information

We may use personal information where reasonably necessary to:

• Process, verify, and fulfill orders
• Provide order confirmations and shipment or tracking updates
• Respond to customer-service requests
• Manage returns, refunds, replacements, and cancellations
• Process or support payments and payment verification
• Prevent fraud, abuse, and unauthorized transactions
• Maintain website and checkout security
• Improve store functionality and customer experience
• Measure website and store performance
• Comply with tax, accounting, legal, and regulatory obligations
• Send marketing or promotional communications where permitted by applicable law

4. How We Share Information

We may disclose information where reasonably necessary to service providers that support the operation of qnmto.com and our business.

These may include Shopify, payment processors, fraud-prevention providers, fulfillment providers, shipping carriers, logistics providers, technology vendors, cloud-service providers, analytics providers, marketing providers, customer-service tools, professional advisers, and other service partners.

Information may also be disclosed where required by law, legal process, regulatory request, court order, or other lawful authority.

Relevant information may also be transferred or disclosed in connection with a merger, acquisition, financing, restructuring, business reorganization, asset sale, or similar transaction, subject to applicable law.

5. Cookies & Similar Technologies

Cookies and similar technologies may be used to provide essential website functions, remember preferences, maintain shopping-cart functionality, understand store usage, improve performance, maintain security, and support advertising or measurement where permitted.

Depending on your location and the settings available on our store, cookie banners, privacy-choice tools, browser controls, or device settings may allow certain technologies to be managed.

6. Data Retention & Security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining transaction records, providing customer service, resolving disputes, preventing fraud, meeting accounting needs, and satisfying applicable legal requirements.

Retention periods may vary depending on the nature of the information, the purpose for which it is processed, legal obligations, contractual requirements, and legitimate business needs.

Reasonable administrative, technical, and organizational safeguards are used to protect personal information.

However, no internet transmission, website, network, or electronic storage method can be guaranteed to be completely secure.

7. Privacy Rights & Choices

Depending on where you live, applicable law may provide privacy rights concerning access, correction, deletion, portability, restriction, objection, withdrawal of consent, or appeal of certain privacy decisions.

Where applicable, you may also have rights concerning certain uses of personal information for advertising, analytics, or similar purposes.

To submit a privacy request, contact: service@qnmto.com

Please clearly describe your request. Identity verification may be required before a request can be completed where appropriate.

Promotional emails may be unsubscribed from by using the unsubscribe option included in those communications where available.

8. Children's Privacy

qnmto.com is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that personal information relating to a child has been provided to us in circumstances that may violate applicable law, contact service@qnmto.com .

9. International Data Processing

Because our company, customers, service providers, fulfillment partners, technology providers, or other business partners may operate in different countries, personal information may be processed outside the country or region where you live.

Where required by applicable law, appropriate contractual, technical, organizational, or other recognized measures may be used in connection with international data transfers.

10. Third-Party Services

qnmto.com may rely on third-party services such as Shopify, payment processors, fulfillment services, logistics providers, carriers, analytics tools, advertising technologies, and other service providers.

Those third parties may process information under their own privacy notices, contractual terms, and legal responsibilities.

qnmto™ does not control every independent privacy practice of third-party websites or services that may be linked to or used in connection with the store.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, service providers, legal requirements, or regulatory obligations.

The current version of the Privacy Policy will be made available on this page.

12. Privacy Questions & Requests

For questions about this Privacy Policy or to submit an applicable privacy request, contact us using the details below.

Email: service@qnmto.com

Phone: +86 178 9646 7081

Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)