1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Before sending an item back, contact service@qnmto.com. Customer Care will review the request, confirm eligibility, and provide the appropriate return instructions and approved return warehouse address.

Returns sent without authorization or to an address not provided by Customer Care may not be accepted.

2. Return Eligibility

For preference-based returns, products must normally be unused, unaltered, and in their original condition. All included pieces, accessories, inserts, documentation, and original packaging should be returned where applicable. Proof of purchase is required.

Different requirements may apply if an item was delivered damaged, defective, incorrect, incomplete, or materially different from its product description.

3. How to Request a Return

Email service@qnmto.com and provide your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where necessary.

4. Non-Returnable Items

Certain products may be excluded from preference-based returns for health, hygiene, safety, personalization, or product-integrity reasons. Where applicable, these may include customized items, opened hygiene-sensitive products, gift cards, final-sale merchandise, or products clearly identified as non-returnable before purchase.

These exclusions do not limit consumer rights or remedies that cannot lawfully be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery. Where reasonably possible, we recommend contacting us within 7 days after delivery if an item is damaged, defective, incorrect, incomplete, or materially different from its product description so the issue can be documented promptly.

Include your order number and clear photographs of the product, packaging, and shipping label where relevant.

If the issue is confirmed, we will provide an appropriate replacement, refund, or authorized return solution without requiring the customer to bear the reasonable return cost caused by the qualifying product or fulfillment issue.

6. Return Shipping Costs

Preference-based returns: Customers are generally responsible for return shipping when returning an item because of a change of mind, incorrect personal selection, or another reason not caused by a product or fulfillment error.

Damaged, defective, incorrect, incomplete, or materially misdescribed items: If the qualifying issue is confirmed, we will provide an appropriate solution without requiring the customer to bear the reasonable return shipping cost caused by the product or fulfillment issue.

No separate restocking fee is charged for approved eligible returns.

7. Refunds

After an approved returned item is received, we generally aim to complete inspection within 5 business days. We will notify you after review and advise whether the refund has been approved.

Once an eligible refund is approved, it is issued to the original payment method.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the credit becomes visible.

Where permitted by law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration, or damage beyond what was reasonably necessary to inspect the product.

8. Exchanges

Exchange availability depends on inventory. Depending on the circumstances, we may recommend returning an eligible item and placing a new order after the return has been approved.

9. Order Cancellations

If you wish to cancel or change an order, contact service@qnmto.com as soon as possible after purchase.

We recommend submitting cancellation or modification requests within 12 hours whenever possible.

Requests received later may still be reviewed if fulfillment has not begun, but cancellation or modification cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has started.

No cancellation fee is charged for an order that is successfully canceled before fulfillment.